Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.uphaaram.com website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -

• If the cancellation request comes to Uphaaram before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account.
• If the cancellation request comes to Uphaaram between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account.
• If cancellation request comes to Uphaaram within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account
• No cancellation is applicable for cakes flowers and customised gift items.

In any of the cases above Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unforeseen events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

• Same day delivery category - If your date of placing an order and delivery date of that order is same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.
• Same day mid-night delivery orders cannot be cancelled.
• Special day orders cannot be cancelled and no refund is initiated for them.

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

• Uphaaram takes same day orders for day and evening time slots till 8 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.

Refund in cases of Cancellations is mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to Uphaaram wallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

Refund for cakes & flowers will be only initiated before confirmation of order from seller.

For Cakes and Flowers refund will not be initiated

The refunds are only initiated once the customer confirms over mail that where the refund has to be done -bank account.

Refund process will be initiated on orders which are processing within 48 hours of delivery date

Refunds are processed to your payment method within 15 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

• Within 24 hours period before delivery, if address is changed within city, we charge Rs 200/-.
• Sometimes the address change request cannot be accepted, in that case order will not be refunded or cancelled.

Uphaaram do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

In no event shall uphaaram be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Prices for products are described on our website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Uphaaram discretion.

Uphaaram.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.

We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.

• In Case of flower related products - the florists use different wrapping paper, baskets, decoration material, so the arrangements shown in website look little different from actual products delivered. Delivery of exactly same variety or colour of flowers is also subject to availability and freshness. We may choose to deliver a bouquet or basket of same monetary value due to unavoidable circumstances.
• In case of cakes - the bakeries use the pictures as guidelines but they have their own style of preparing same flavoured cakes. Therefore, the cakes though are same flavoured might look different. In case the cake you ordered cannot be delivered due to unavoidable circumstances, we will deliver similar cake of same monetary value.
• In case of any other products, if we cannot deliver same products due to unavoidable circumstances, we will deliver similar product of same monetary value.

The time slots provided at the time of checkout can be selected by user. These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.

• For day time delivery, delivery time ranges from 10 AM to 8 PM
• For midnight orders, delivery could be made anytime between 8:00 PM to 12:00AM.
• In case of remote locations/small towns it can be made from 8:00PM to 12:00 AM.
• No refund will be made in case orders fails to be delivered within provided time slot.
• Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
• Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
• Special day deliveries are processed until 52 hours of requested delivery date and time slots.

Special days for Uphaaram are - Mother’s Day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose Day, Teddy Day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.

Title and risk of loss for all products ordered by you shall pass on to you upon Uphaaram shipment. Thereafter Uphaaram will not be responsible for any loss or damage to the product.

If recipient receives the products in damaged condition

• Recipient should check the products delivered (cakes, flowers, any other) before signing the receipt.
• If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.
• Any issues with the products delivered should be reported within 4 hours of receipt, after that no request of replacement or refund will be entertained.
• In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
• Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.

Minimalistic and cosmetic damages like -

• Name/ message on cake not written.
• Name and message not attached with flowers.
• Cream of cake / decoration on cake / flowers packaging issues - will not be eligible for refunds/replacements until unless they are severely damaged.